Frequently asked questions
Short answers to what families ask most. Can't find yours? Send a help request.
How do I check if I am eligible for BISP?
Use the official 8171 web portal with your CNIC number, or send your 13-digit CNIC number (without dashes) by SMS to 8171. Our eligibility page walks you through both.
Can Haqdaar register me or approve my payment?
No. Only BISP can register, survey or approve a household. We explain the process and tell you which office to visit. Our help request is not a BISP application.
Is the NSER survey free?
Yes. The survey is free and is done in person by BISP staff at the tehsil office or registration desk. Never pay anyone for it.
I got an SMS saying I won money. Is it real?
Real BISP messages come only from 8171. Messages from ordinary mobile numbers that ask for a fee, a PIN or an OTP are scams.
Why am I not eligible?
Usually because your household PMT score is above the cut-off, or because of factors such as a government job in the household. If your situation has changed, you can request a re-survey at the BISP tehsil office.
Someone deducted money from my payment. What do I do?
Deductions are not allowed. Note the place, date and amount and complain on the BISP helpline 0800-26477 or the Pakistan Citizen Portal.
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